Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approachDevelop Colaboration projects with clients (Data exchanges, flow optimization, KPI’s, OSA, stock in trade etc.)Manage system incidents (SAP and domestic tools) and new project implementations wtih Information Technologies teamIdentify customer needs and define related strategy with Customer Care Manager and sales teamEfficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distributionEnsure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills paymentStay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actionsCommunicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
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