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What does Customer Service Manager do at PepsiCo Turkey? What are the duties and responsibilities?
1 Cevap
- Driving service excellence through customer service team in order to meet or exceed customer service expectations
- Focusing on customer satisfaction and escalation of issues until resolved
- Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
- Ensuring understanding of customer service needs and driving service projects to meet or exceed them
- Check stockout availability or credit limit issues and alert the system if needed
- Negotiating service level agreements (SLA) with the customers that are fairly balanced between needs of the customers and PepsiCo cost of serving
- Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
- Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
- Creating great place to work for employees; acquire, develop and retain his team talent
- Finished Goods & Customer Master Data Management and process development ownership
