What does Customer Service Manager do at PepsiCo Turkey? What are the duties and responsibilities?

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Driving service excellence through customer service team in order to meet or exceed customer service expectations
Focusing on customer satisfaction and escalation of issues until resolved
Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
Ensuring understanding of customer service needs and driving service projects to meet or exceed them
Check stockout availability or credit limit issues and alert the system if needed
Negotiating service level agreements (SLA) with the customers that are fairly balanced between needs of the customers and PepsiCo cost of serving
Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
Creating great place to work for employees; acquire, develop and retain his team talent
Finished Goods & Customer Master Data Management and process development ownership