What are the qualifications and requirements to be a Customer Service Manager at PepsiCo Turkey?

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University Graduate in Logistics (4 years), Business Administration or Industrial Engineering
7 to 10 year experience in Customer Service or Logistics related roles in FMCG. Additional experience in other SC roles is an asset.
Customer facing (or management) experience
Advanced use of MS Office Programs (PowerPoint and Excel)
Service (OFR & OTIF) and OSA E2E route cause analysis knowledge both technically and in practice
Proficiency working with complex data sourced by Salesforce,CRM, B2B, or directly from customer
Project management. (OSA, OTIF, OTI,Cost To Serve, GTM, Transformation projects preferred)
Digital Experience is an asset –experience of building solutions digitally
Great expertise in Oracle, Sales ERP and its reporting tools such as discover
Competent in order capturing methods for instance B2B, EDI etc…