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What are the qualifications and requirements to be a Customer Service Manager at PepsiCo Turkey?
1 Cevap
- University Graduate in Logistics (4 years), Business Administration or Industrial Engineering
- 7 to 10 year experience in Customer Service or Logistics related roles in FMCG. Additional experience in other SC roles is an asset.
- Customer facing (or management) experience
- Advanced use of MS Office Programs (PowerPoint and Excel)
- Service (OFR & OTIF) and OSA E2E route cause analysis knowledge both technically and in practice
- Proficiency working with complex data sourced by Salesforce,CRM, B2B, or directly from customer
- Project management. (OSA, OTIF, OTI,Cost To Serve, GTM, Transformation projects preferred)
- Digital Experience is an asset –experience of building solutions digitally
- Great expertise in Oracle, Sales ERP and its reporting tools such as discover
- Competent in order capturing methods for instance B2B, EDI etc…
