- Build and maintain an effective relationship with the local management and the business users
- Keep local / subsidiary management up to date with IT projects and strategies, while aligning local needs with global Smart Factory initiatives
- Understand and communicate plant / subsidiary business needs to GIT organization and support the subsidiary management through the project planning process
- Act as a liaison with the Regional IT Manager in order to raise and resolve subsidiary and business issues and requirements and ensure business critical infrastructure issues are resolved in the appropriate manner
- Provide local coordination and planning for infrastructure grid projects. Understand and ensure local alignment with GIT standards, policies and procedures
- Coordinate with relevant people in regards to any system performance and reliability issues, include plant floor systems, server, network, application, security and other responsible teams
- Ensure audit compliance through everyday activities and quarterly evidence gathering processes. Track local IT costs and use cost savings opportunities
- Keep all relevant stakeholders (business and GIT) fully advised on plans, progress, issues and risks. Perform required administration activities to ensure compliance with maintenance policies and security requirements
- Manage PC and IT equipment procurement, replacement and maintenance, including asset tracking, leasing and budget aspects.
- Manage relationships with external vendors where appropriate.
- Review support issues and provide second level site support as required (e.g. PC, MacOS, software deployments, email and collaboration tools, mobile devices, AV equipment, Active Directory, LAN/WAN communications).
- Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.
- Find opportunities for automation to improve efficiency through the use of scripting and/or workflow automation solutions
- Participate in regional and global projects, as required
- Guide software asset management practices locally and globally while maintaining close compliance with Colgate license policies