Customer Care Specialist

If you are ready to take charge of your career and join us on our quest for the next billion consumers, Join our Operations/Supply Chain team!

Cevaplar 5

L'Oréal
2678 takipçi
  • University degree and excellent communication skills in English,
  • Minimum 2 years of experience in customer service and/or logistics,
  • Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level
  • L'Oréal
    2678 takipçi
  • Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
  • Develop Colaboration projects with clients (Data exchanges, flow optimization, KPI’s, OSA, stock in trade etc.)
  • Manage system incidents (SAP and domestic tools) and new project implementations wtih Information Technologies team
  • Identify customer needs and define related strategy with Customer Care Manager and sales team
  • Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
  • Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
  • Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
  • Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service