PEP + Zorunlu İşyeri Eğitimi Staj Programı
CEO'ya SOR!
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- University Graduate in Logistics (4 years), Business Administration or Industrial Engineering
- 7 to 10 year experience in Customer Service or Logistics related roles in FMCG. Additional experience in other SC roles is an asset.
- Customer facing (or management) experience
- Advanced use of MS Office Programs (PowerPoint and Excel)
- Service (OFR & OTIF) and OSA E2E route cause analysis knowledge both technically and in practice
- Proficiency working with complex data sourced by Salesforce,CRM, B2B, or directly from customer
- Project management. (OSA, OTIF, OTI,Cost To Serve, GTM, Transformation projects preferred)
- Digital Experience is an asset –experience of building solutions digitally
- Great expertise in Oracle, Sales ERP and its reporting tools such as discover
- Competent in order capturing methods for instance B2B, EDI etc…
Mondelez Türkiye Müşteri Hizmetleri ve Lojistik ekibi olarak nasıl projeler üzerinde çalışıyorsunuz?
- Driving service excellence through customer service team in order to meet or exceed customer service expectations
- Focusing on customer satisfaction and escalation of issues until resolved
- Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
- Ensuring understanding of customer service needs and driving service projects to meet or exceed them
- Check stockout availability or credit limit issues and alert the system if needed
- Negotiating service level agreements (SLA) with the customers that are fairly balanced between needs of the customers and PepsiCo cost of serving
- Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
- Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
- Creating great place to work for employees; acquire, develop and retain his team talent
- Finished Goods & Customer Master Data Management and process development ownership
