Mihan Louw
Head of Planning
2012 yılından beri Kraft Heinz şirketinde çalışıyor.
Our region looks after Middle East North Africa and Turkey which means that all the GCC countries relevant countries turkey specifically is a message in that report to us as well as the Arab speaking North African country so what we do is we have distributors in each of these markets we work with them like I said on a weekly or monthly basis to determine what in the morning is and we ensure that that stock it shipped to them from we have 27 different countries maybe my stock from some of its factories that belong to Kraft Heinzi some of its co-packers and we consolidate that the mourned into container loads and we ship it from factory directly to the destination country not necessarily through by mostly directly and we ensure that it's from a documentation point of view from your point of view it arrives on time and ready for the customer to use the cell either to his in customers. most projects focused on improvement of projects one example is at the moment we're looking at automating a lot of our manual activities in terms of customer service and order captioning and invoicing reason for that is we are growing and with the capacity that we see that we will need in the future we would like to be free of the capacity of individuals to focus on value adding but of projects and activities instead of everyday mundane capturing the same thing over and over again so we're looking at automating we're also looking at the capital projects you know is it necessarily always the best to produce your products in another country the Middle East is notoriously focused on shelf life of the products when they arrived and because our products come from all over the world sometimes we struggle with the amount of shelf life remaining when it arrives in the Middle East so we always looking at it should be rather produced locally should we move it from wherever its be produced now to another country is their impact on duties and impact on cost that we can you know use to make up products more competitive in the market. those other things are the things that we that we work on a project basis and then we've got you know five or six big projects at any given time up running between the different supply chain departments.

Diğer Cevapları

My department and I want a month devices work with our customers to determine their mind look at their focus at their inventory determine what we should order from different factories across the globe in order to ensure that i have stock available in time to sell to their customers that the final retailers then, on top of that we work with the factories itself new production planning and make sure that the shipments leave on time and ensure then from leaving to arriving that our customers get it when they intended to get it on top of that with a lot of project work like supply chain projects IT projects looking at ways to make supply chain more efficient and I also do a lot of reporting all our in market sales reporting of business sales outlook kpi's for supply chain etc all come from our department and then we also on a daily basis ensure that all the different departments around the organization have the information they need to make the right decisions in terms of the business sales and supply chain and marketing etc.
So usually it starts with we have a lot of daily weekly and monthly routines usually it starts with daily review with my supply chain director we sit and we look at all the critical items and let me to solve for the day or things that's really key priorities. I do have a similar discussion with my team internally we look at each other's needs to be expedited we look at where these issues that needs to be resolved very quickly easily spend about half an hour every morning sitting and doing that then once we can sit with each of my supply planners we look at orders that's due to depart this week next week and the week after and make sure that there on time they've been produced there in full and that the ones that are due to arrive at the customer will have document actually place a try and make sure that there's no hiccups you know that we had before see if there is obviously an issue that arises we need to solve very quickly in this weekly floor and make sure we're always on top of of what we are doing. with my demand planning team look at inventory that we have in place at the distributor other any items that are low on stock do we need to bring anything forward we need to notify the customers something will be late and it will impact their in market styles depending on the time of the month will spend time on the business outlook the planning for the full year you know what will the shipments be up until the end of the financial year and will also work on some of the key projects do reporting as well certain weeks we will have reportedly to come out in terms of customer service systems of supply chain kpi's center and market sales achievement vs plan.
We are pretty much as a team so I obviously a team of about 12 people and looking like 50/50 between the model planning and supply planning so a lot of interaction between the different teams making sure that what the guys in the morning of forecasting they needed getting from the supply team and that they have the communication channels open in terms of ensuring that you know what needs to move from point A to point B is clip is correctly planned and that everyone is aware of which is which other priority so we spend a lot of time together as a team you are in the same room going to the detail and a lot of supply and demand planning is really the detail in a do you know each order you know what's the status of each other isn't on time is it like what are we doing to expedite it we go but once a quarter will go out to meet our customers so because we have a monthly cycle and we talked to him at least once a month as part of the planning process we try to do that on site at least once a quarter and I try and get to most of the suppliers at least once a year and as most of them are placed across the globe you need to kind of limit the travel as much as you can but when there's an issue you know we would go to the supplier and go and sit with him and try it out on site so about 80% would be in office and 20% would be reaching out to either the customers or suppliers on these sites.
I've been fortunate enough that I've been given an opportunity to move internationally I was originally with South-African business spent four years there I worked myself up to supply chain director of that business we all part of the same region and at that point i got the opportunity to take that of planning over here in Dubai which is a bigger this unit and the interesting thing is working in a country like like the bio way we deal with the whole little F Middle East North Africa and turkey is you get to interact with so many different nationalities you know just in this office we have 14 or 15 different nationalities we have customers based in over 20 countries we've got supplier spice in over 30 countries and an opportunity to interact with them not only broaden your scope of understanding of the world but also on a personal level it contributes a lot to do my own personal development and I've seen it happen with a lot of my colleagues give an opportunity you know if they perform well in the business unit where they start to get opportunity to move you know in two different business units into different roles and this differently because it's a global company you know opportunity to move internationally for people that have proven themselves in the position until they stop.
Supply Chain is a very dynamic part of the organization. My opinion is always been that the two key part of an organization is sales and supply chain, we make the products they sell the products without those two functions really nothing else can happen and i'm a engineer by education and by heart so which means i enjoy creating things in the power supply chain your part of that creation process you make things to make sure that it moves from point A to point B and ensure that the customer and the consumer at the end has the product that we all love and able to enjoy and so enjoy that it's a challenge there's always a new challenge it's never mundane and it's never the same and being able to take one of these challenges converted into a solution and actually deliver that solution is very very satisfying. i'm also very interested in processes and procedures which is what we give you and supply chain we established process that ensures that most of the time things go according to plan and as they were planning to do and I enjoy implementing that enjoy looking at problems trying to find we wear the root cause of the problem is and trying to solve that by implementing a process or changing a process or a new way of thinking around existing processes.
Mostly the fact that no matter how well you design your process no matter how well you plan no matter how are you focus on something invariably, things will go wrong. and when they go wrong we need to be very quick and agile in terms of fixing it and we will fight with these lot of issues every day you know not not all the people that are involved in getting the product from point A to point Z, necessarily will do things right all the time different different suppliers different people different companies involved across the supply chain and ultimately as the responsible one for that you need to be sure that you've got the mechanisms in place to catch it and then you know tackle the problems first and if there's no place to hide really and supply chain your performance is key and and your performance is open for everyone to see and as a result of that leaves you very exposed in terms of showing how well you are doing to the rest of the business and you need to be comfortable with that and being was feeling like you're writing exams every day you know you get pasted and we taste and reduce that and and the people who have the tenacity to work in that type of environment really are successful and it creates a dynamic and exciting in a department and environment to work in and if you feel like that you’ll enjoy working in supply chain.
I think although a graduate qualification is handy in like being an engineer or being a supply chain qualification it's more about the skill set and attitude for me and I believe that people who are resilient people who are able to solve problems people who are able to work hard are people that are successful and I always say that you know as a graduate sometimes come out of university and we think that you know it's going to be very glamorous it a nice office you know do things that we learned the university but really people who are willing to come in and start at the bottom and learn from the bottom up you know the detail of the business of the ones that are ultimately successful supply chain and if you look across all our organization every single person has that story you know I started with any mundane an activity that possibly comes across like that you know use it to learn look at the people around you learn from them look at the people that you report to and understand that they have gone through this cycle probably 10 or 15 times and they have seen most of the things that could potentially happen so much of that so you have a willingness to learn if you have really a working drive and you are resilient to the issues that come your way and and looking at clavering new ways to solve them you know those are the type of people that are successful and and i believe it's not necessarily always the background or education that's the key fact but really the attitude of the person that they bring and the person doesn't necessarily have the right technical background that's always something you can learn you know and try to teach that and we bring in a lot of young graduates with the little experience and we tend to get teach them quite a lot in a short time you know that's really the benefit of working in this supply chain team and we've got experience from across across the globe people working in different industries people working in different jobs and everytime bought that to our team's quickly as possible so they could learn and develop and usually you know end up your year off the joining with equal to five years of experience in outside world.
I'm myself as an example start off with i started an organization but five years ago working as an industrial engineer in one of the factories looking at continuous improvement did that for about a year and a half, got promoted into factory manager at one of our ketchup manufacturing facilities work there again for a year and a half, and got another promotion into the supply chain director for this african business and from there got the position here as planning for Middle East North Africa and turkey so all of those were examples of only of horizontal and vertical promotions due to opportunities that came up in organization for a multitude of reasons and that's really what I see here in this business this business unit but also the business as a whole project on my company and things change in terms of you know new businesses may require and you know merging of zones and you know merging of business units and changing footprints that we really have the opportunities being developed everyday in our team. our team typically structured we've got the planning department gotta supply planning department we've got a logistics Department we've got a customer service department and we have a separate business unit in Turkey all reporting into the supply chain team here in Dubai and in that structure you know these opportunities to move either vertically in terms of new positions becoming available when people you get promoted we prefer to promote internally first we try to develop individuals at ground level that they are ready to move into the next role when the next role becomes available, but also horizontally you know people who have expressed the need to learn more about different departments we have added responsibility to their roles we have moved into different departments for short periods or long period of time permanently or part time for them to get the exposure to the different other areas on the business you know people are even been given project by to work in different parts of the organization and all of that you know contributes to the skill set of the individual and I think in general the scope for growth and career opportunities in Kraft Heinz, it is much faster than certainly I've seen any other organization and you know I made four moves in five years in the organization and that's typical to what you see across different departments and different other business units most importantly I think that the exposure you get to the different other parts of the organization you know I get to interact with 20 to 30 different countries and in any given week you know people from North American business, European business, Africa you know Asia Australia we all get to interact and the knowledgeable up from meeting with these people and discussing different supply solutions with them across the portfolio of 30 different brands and hundreds of different products that we that we produce and sell contributes to not only for promotion through the organization but also your own personal learning in develop.
We are a company that have so many loved brands you know we all grew up with the brands we use them from when we were small you know its brands that people trust its brands that people have to use whatever we have a vision statement to be the best food company growing a bit of world and that's something that that you can believe in something that you can think of the bigger picture instead of just moving catch up or or mac and cheese from point A to point B and we are you out proud of our brands we've got good values that people can believe it as well, we personally I particularly like the value of of meritocracy anyway we all are expected to operate as owners of the business you know look at the money that we're spending the decisions that we make it make sure that we always treating the business as all of you know that's great the culture of you know different from most organizations you know we treated as an employee and you expected to be to think as an employee you know here we all expected to think as owners personally you know I've enjoyed the products from when I was young now you're in the Middle East you know being exposed to even a wider array of products that you know you can see the consumers love we are growing company to be be proud of you know it's got a heat source that's that's a really clear and defined and it drives good opportunities for individuals who work here individuals who really become part of that culture that really creates a nice working environment and something that we can you can be proud of being part of.
Certainly coming from country like South Africa, Dubai is a very comfortable place it's nice that everything works you know the government really looks after the country and really create an environment that we people can go and people can develop I think that was one of the things that hit me first when I when I arrived here is is our dynamic the country is you just seem to see new buildings pop up all over the place all the time and it's really a testimony to the country's foresight and looking 50 40 years into the future which I don't think many other nations really get right and are able to do in such a short short space of time and it's very inspiring and I think a lot of the people who work here are catching on to that type of mindset you know everything is possible mighty and in terms of the the transition from from the other business units a year I mean it was really really easy on many levels you know it's a very welcoming office you know I felt like part of the team from from day one, our colleagues in HR might the transition very easy from a practical point of view up in your almost a year now and then you know just feel like I've been here 10 years nicely settled in you know it's so much to do and so much to learn and it's once again it's a totally different culture and that really excites me and and really gets the learning part of the cultural learning parties is really something that I've been enjoying and you know hope to see much more as i travel to different countries these other countries in the region haven't seen yet and that i need to travel to and want to travel to and use the opportunity when i do that to also understand the culture and and the individuals there and my own personal understanding of all the middle east which quite frankly if I look back now a year back to what I know I knew nothing when I joint you know and and it's so much more diverse and so much more than anything than what I had expected and what then I'm sure there's much more to uncover and as i get to meet more people and see more countries and see more places.
Most industrial engineers learned that problem-solving design solution mindset at that University that's really what I value industrial engineers and really what I was looking for when i studied and it brings a lot of variety to do the job you know you can apply your skill set in any situation and I think that's valuable when you are trying to into the the job market take a specific example in in manufacturing for instance where i started my career in there in industrial engineering and always looking at efficiency of the fact that i was looking at reducing inventory levels in in the way around that looking at how efficient man and effect and all those things even though very unique or not that much different from what we do here it's simply a different process but it the same thing applies and I think it's that level thinking that's important and that i think in the senior engineers learn and that they can bring into any industry that day that they work it and i really find that industrial engineers are quite pliable you know they are they are generally when you get them they're able to be molded into you know pretty much whatever they need to be molded into simply because the mindset of solving problems are over there and something that I look at when i'm really not only interesting engineers with anyone in our team.
If I look at my class and graduates that I studied with a lot of them working in service industries banking insurance and what they do there is typically look at the process of its a process of registering a claim your phone into the call center or intersects the planet goes to a lot of back Office steps until you finally get your insurance claim paid out all of that has some efficiency factors built-in and you know it flow it follows a certain flow that industrial engineer will look at the engineer try and figure out how we can make that turn around time quicker so instead of having your claim returned or paid in five days it gets done in 30 days either of them work in mining mining typically would be planning looking at not only you know what other mining plans for the next week month year but also long-term planning looking at you know we waste in a way products it separated manufacturing is typically operational efficiency of them work at factory manager operations managers in manufacturing concerns citywide squad scope of of opportunities and Project management is also something that a lot of Engineers, Industrial Engineers specifically go in to different industries like i said i've personally worked in the automotive industry you know all the making cars making ketchup with bold pipelines for big mining companies you know anything anything related to those things that typically we invest engineers find themselves because the engineering part of interesting engineering is typically not very specialized and and most of the of the second part of the degrees is tossed with things like economics finance statistics you know any industrial job way numbers and processes are important you know investigators have found an application and I think it's a very valuable agree i think it's something that's you know one of the most varied career opportunity degrees that you can have, I always encourage people when they don't know what to go and study I say, got some form of the technical ability you're good with numbers go study industrial engineering because it opens up so many doors in in the future and not seen it and I've seen ability for myself to transition to different roles relatively easily that it really is like that in breakfast as well.
At about six or seven years of work experience when I decided to give you my MBA and all the state was always part of the plan often engineering to get some work experience and and do my MBA, I've always been interested in the business in general more than just engineering as a separate technical area of expertise and I really needed the one to the exposure to different other organizations people that are on different levels of the organization and then being able to in a peer group setting discuss topical issues understand different views of our bases works and I think with MBA taught me more than necessarily the technical skills that you learn their what it told me it really is how to interact in a professional and and boardroom like manner you know you always have people in your class people in your group who are you know senior manager senior executives and learning from them as a young mba student that was really important and the university where i did it is a northwest university in potchefstroom in South Africa it's a very good in terms of distance learning which was one of the key factors as i was working at the time I had to do it part time and they offered a good up of good option for part-time studies very very good and well set up in terms of that and the university so close sitting was quite small which means that interaction with other industry experts lectures or yourclassmates is very intimate and there's a three-year course as well which is usually longer than what normal mba’s are which means that the depth of learning is this is quite deep and we got into a lot of detail and a lot of time spent on discussions and understanding other than just teaching which was very valuable i think. it's taught me really to think differently in terms of not thinking like an engineer all the time but really like the view of different other people in the discussion into account and as engineers we are usually very strong-minded and strong bold and actually taught us about me to take a step back look at the situation from the outside and a strike to understand the different points of view in when making a decision or trying to get to a decision.
I think the first thing that any supply chain professional needs is, a lot of resilience you know it's a tough environment working it's very fast-paced and it's very direct, you know typically people who have big egos for people who want to do only the nice part of the job typically don't find a good way to supply chain so i always say the people you know be coming and and be willing to do anything and everything you know you have to be hard-working from the start you know people in our office are really dedicated really hardworking and that's what makes our supply chain team such a nice team, and then learn from the people around you know we all start somewhere knows everything from the start and certainly your university education won't teach you everything that you need to know to do the job you know from day one, so ask questions of the people around you everyone's been through it maybe once started from the bottom and everyone's work their way up and learned along the way and and take a few hits in the process you know you are you are going to be our equations that you don't really know what I wanted to do you want to try things that's going to fail and if you can do that then and take learning from whatever experience you've had applied to the next situation you know that's how we learn and that's how we grow and we only really look for people who have that type of resilience you know is willing to put in putting the effort was willing to learn and are scanned and not be afraid to ask and don't have an ego to contain with them and we have quite a nice team here you know we've had we work well together we've got very hard working very clever people that they really are dedicated to the organization and that I'm very proud of my team specifically always tell them as well you need to have a bit of a sense of humor in supply chain as well you know it sometimes no matter how well you plan no matter where you put things together whatever can go wrong, will go wrong and then you just need to smile and move on you know fix it. you know it's not something we everything is always perfect you know but it's really more of the attitude of how you approach things that really differentiates someone that has a good career in supply chain with someone that that does not.
The most of my career working in factories in different industries lost few years with i spent about those actually in the factory one is the end of the factory for ketchup facility i think the main difference is the complexity of the factory is quite in means you know whereas in this office the business is very broad but you had not that much complexity in terms of getting product from point A to point B to look at the fact that you've you had a two or three more layers of complexity when you add a layer of raw material that need to be managed from all across the globe to get into the factory on the time you have the complexity of people you know at any given time we would have three or four hundred people on site and who you are responsible for the safety you're responsible for their well-being on a daily basis, you have to make sure that they get back safely another day to their families you essentially become like a father or grandfather for everyone on site in a lot of problem solving a lot of issues that needs to be resolved from the people’s point of view. Quality of course becomes your direct responsibility at the moment you know i buy products from across the globe with the expectation that the quality will be there because I know there's someone in the factory that's taken care of that element of quality and you know product integrity on factory basis the fact that we have food and something that we are selling it's a very intimate relationship you have with your consumer you know they will actually eat what you make and you have to be ready and you have to go to bed at night knowing that whatever you've made today you'll be able to give someone you like able to give to your family give your kids and you know that the quality will stand up against the higher standards that to me that the big difference that we that I that I see between factory life and office life essentially also the factories never stop you know your run 365 days a year 24 hours a day seven days a week and it's always running you know so there's never really a chance to shut down you have to learn how to manage that properly in terms of making sure that you can easily spend your life in the factory and and never leave never go home but you have to learn how to manage you know the the expectation and output and the quality and safety in such a way that your presence in there is not necessarily required all the time it's a very complex part of the business to be involved in and think the people who do it deserve a lot of respect for doing it. In the office it's slightly different that I think it's challenging in the sense that you have no direct control from this office specifically you know we are responsible for the facilitation of movement of product and the planning of moving apart from point A to point Z and we have to really interact well with our colleagues and our counterparts in different parts of the organization or in organizations outside of Kraft Heinz and so it becomes more focus on building the relationship with these people and ensuring that the systems in place to be able to manage that from a distance and to be able to manage that across you know multiple time zones people working different work weeks and doing it without any direct intervention you have really is your relationship with the person and the intervention over the phone and over an email and that has its own blend of complexity that you that you have and and I think what I try and do with the graduates to your joining years I trying to get them to interact with our suppliers and our co-packer and affiliates in such a way that they can learn to understand what it is like and what it looks like on the inside of the factory. You don't have that it's difficult to make decisions in terms of what is realistic in terms of expectations you know and what can be achieved in a short space of time if you haven't seen it you know if you don't know how long it takes to load a container you know that assumption only comes with that knowledge only comes from having actually done it and it seemed done you know and you know if you don't know where long it takes to get it all material in from point A to point Z. You only know if you've actually dealt with that problem in that effective and that's something we try and teach from here and getting the guys exposure to the people infected getting into go to the factories that I that actually work with them go and meet the people there and spend time in the factory and understand what is the complexity of that specific factor because what everyone has a different way of work everyone has a different complexity and you need to understand that they really make the right decisions in this job this office because you're on the ground every single day.

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